Free Shipping

We offer free standard shipping on all orders. No minimum purchase is required. Please note that we do not currently offer expedited shipping, so we recommend placing your order early if you need it for a special occasion.

Shipping:

Please allow 15–30 days for your items to arrive. Though we always strive to ship items as soon as possible, delays may occur due to restocking or high order volume.

Delivery

We will promptly ship your order after receiving payment. We do not have an expedited shipping option, so please allow yourself enough time before special occasions. If something is a priority, you may email us at support@wesoop.com, and we will see what we can do.

Unexpected Delays

In some instances, delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing, which we cannot control. Please contact us if your package is taking too long to arrive, and we will work with you to resolve the situation.

We ship to all locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the product price.

TRACKING/MISSING PACKAGES:

Tracking numbers are not provided in order confirmation emails, but they can be accessed if a package goes missing. If you have not received your shipment within 10–14 business days, please contact us by email at support@wesoop.com with your name and order number. The next time we are in the shipping office, we will track your package and check its status.

Note: We are in the office during most weekdays. We will do our best to reply to your emails within 3–5 business days.