Frequently Asked Questions

What is red light therapy?

Red light therapy uses specific wavelengths of red and near-infrared light to support skin wellness, muscle relaxation, circulation, and everyday recovery. It is a non-invasive treatment that can be used comfortably at home.

What wavelengths do your red light therapy products use?

Many of our products use 660nm red light and 850nm near-infrared light.

The 660nm red light works mainly on the surface of the skin, while the 850nm near-infrared light reaches deeper areas of the body. Some products may include additional wavelengths or light colors. Please check the individual product page for exact specifications.

What materials are used in your products?

Our products are made with carefully selected, skin-friendly materials. Depending on the product, these may include soft fabric, flexible silicone, upgraded PU leather, breathable lining, and durable electronic components.

The materials are selected to provide comfort, flexibility, durability, and easy daily maintenance.

How long should I use a red light therapy device?

We generally recommend using the device for 10–20 minutes per session, three to five times per week.

Some users may prefer daily use, depending on their comfort level and the product instructions. Always follow the recommended usage guidance included with your device.

How far should the light be from my skin?

Wearable products, such as masks, wraps, belts, and pads, are usually designed to be placed directly against or close to the skin.

For red light panels or lamps, the recommended distance may vary. Please refer to the instructions provided on the individual product page or in the user manual.

Can I use the device every day?

Many red light therapy products can be used daily. However, beginners may prefer to start with shorter sessions several times per week and gradually increase usage based on comfort.

Longer sessions do not always provide better results, so please follow the recommended treatment time.

Are your products suitable for sensitive skin?

Our products are designed with soft and skin-friendly materials. However, individual skin sensitivity may vary.

For sensitive skin, begin with a short session and monitor how your skin responds. Stop using the device if you experience discomfort, irritation, or an unusual reaction.

What are the benefits of red and near-infrared light?

Red light may help support:

  • Healthier-looking skin

  • Collagen production

  • Improved skin texture

  • A more refreshed appearance

  • Everyday skin recovery

Near-infrared light may help support:

  • Muscle relaxation

  • Joint comfort

  • Healthy circulation

  • Post-workout recovery

  • General body wellness

Results vary from person to person, and our products are not intended to diagnose, treat, cure, or prevent any disease.

When will I start seeing results?

Some users may notice relaxation or temporary comfort after the first few sessions. Changes in skin appearance, recovery, or general wellness usually require consistent use over several weeks.

Results depend on usage frequency, lifestyle, age, skin condition, and individual response.

Do the devices become hot during use?

Some devices may feel slightly warm during operation. This is normal for many LED products.

Our products are designed to manage heat during normal use. Stop using the device if it becomes unusually hot, damaged, or uncomfortable.

Is red light therapy painful?

No. Red light therapy is generally non-invasive and should not cause pain. Most users experience a gentle light and mild warmth during use.

The device should never feel burning, painful, or excessively hot.

Do I need to wear eye protection?

Eye protection requirements depend on the product.

For face masks and products used close to the eyes, use the included eye protection when provided and avoid staring directly at bright LEDs. Always follow the safety instructions included with your device.

Can I use skincare products during treatment?

For facial devices, we recommend starting with clean, dry skin so the light can reach the skin without unnecessary barriers.

Some skincare products may be applied after the session. Avoid using light-sensitive or strongly active skincare ingredients before treatment unless recommended by a skincare professional.

Can I use red light therapy with makeup on?

For best results, remove makeup, sunscreen, and heavy skincare products before using a facial red light therapy device.

Clean, dry skin helps provide more direct and even light exposure.

How should I clean my red light therapy device?

Turn off and unplug the device before cleaning.

Gently wipe the surface with a soft, slightly damp cloth. Do not immerse the device, controller, cable, or battery in water. Avoid alcohol, bleach, strong cleaning products, and abrasive materials unless the product instructions state otherwise.

Allow the product to dry completely before the next use.

Are your products waterproof?

Most electronic red light therapy devices are not fully waterproof.

Do not use them in the shower, bathtub, swimming pool, or other wet environments. Please check the individual product specifications for water-resistance information.

Can I use the product while charging?

This depends on the product design. Some rechargeable devices can only be used after being disconnected from the charger.

For safety, follow the charging and operation instructions included with your product.

Who should speak with a healthcare professional before use?

Please consult a qualified healthcare professional before using red light therapy if you:

  • Are pregnant

  • Have a light-sensitive condition

  • Take photosensitizing medication

  • Have a serious medical condition

  • Have an active skin condition or open wound

  • Recently had surgery

  • Have an implanted electronic or medical device

  • Are receiving treatment for cancer or another major health condition

Red light therapy products should not replace professional medical advice or treatment.

How should I store the product?

Store the device in a clean, dry, and cool location away from direct sunlight, excessive heat, water, and sharp objects.

Avoid folding flexible pads or wraps too tightly, as this may damage the internal wiring or LEDs.

How long do your products last?

Product lifespan depends on the model, usage frequency, maintenance, and storage conditions.

Our devices are made with durable materials and reliable LED components for regular home use. Following the cleaning, charging, and storage instructions can help extend the life of your product.

What should I do if my product is not working properly?

First, check that the device is fully charged or correctly connected to the power supply. Make sure all cables, controllers, and connectors are securely attached.

If the issue continues, stop using the product and contact our customer support team with your order number, a description of the problem, and photos or a short video if possible.

Do your products include a warranty?

Warranty terms may vary depending on the product and order location. Please review the warranty and return information on our website or contact our customer support team for assistance.

Can I return or exchange a product?

Return and exchange eligibility depends on the condition of the product, the reason for the request, and the time since delivery.

For full details, please review our Return and Refund Policy before submitting a request.

How can I contact customer support?

You can contact our customer support team through the contact form or email address listed on our website. Please include your order number and a clear description of your question so we can assist you more efficiently.

Important Notice

Our red light therapy products are intended for general wellness, beauty, relaxation, and home-use purposes. They are not medical devices unless specifically stated and are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.